Get help

Questions, problems and reports about targets we haven’t tested are all welcome. Send them with the contact form, as a Support request.

Include:

• Your Mac’s model and macOS version, and your BeamDisk version (BeamDisk → About BeamDisk, with the window in front).
• Your storage server or SAN and its software version, and how it’s connected (for example, 10 GbE, wired).
• The disk’s state in BeamDisk and since when, and the Last event on its page, with its time.
• BeamDisk’s Recent messages, with their times: click the clock button at the bottom of the window’s sidebar. Each message’s text can be selected and copied. See Messages and notifications.
• If it’s about speed, a screenshot of Test Speed’s results.
• What you did, what you expected, and what happened.

Never send your CHAP secrets.